Computers
Teacher Computers, Chromebooks, and personal computers
Staff Computer
Can I use email to reply to a ticket?
Yes, our helpdesk is able to receive answers to your tickets via email.
I created a ticket, when can I expect an answer?
Response Time Expectations Our support team is committed to providing timely responses to all customer inquiries. Here's what you can expect: Standard Response Times High Priority Issues: 2-4 hours (system outages, security incidents, data loss) Standard Issues: 4-8 hours (feature requests, con...
I don't find my answer in the knowledge base, what should I do?
Did you try to search using different search terms? If yes, then you should create a new ticket.
What is a ticket? Is it the same as a request?
A ticket is a technical synonym we use for question or request.