Getting started with the helpdesk software
I created a ticket, when can I expect an answer?
Most, if not all tickets, are answered the same day we receive them. However, depending on our workload, we may not be able to get back to you immediately. But remember, we try to answer every request as fast as we can.
What is a ticket? Is it the same as a request?
A ticket is a technical synonym we use for question or request.
I see a blue screen, what should I do?
A blue screen means that you should: reboot wait 3 minutes try again
I don't find my answer in the knowledge base, what should I do?
Did you try to search using different search terms? If yes, then you should create a new ticket.
My PC's fan makes a strange noise...
If you fan make a loud noise or is constantly on, please return your product for exchange. Ask an RMA over here